Statement on BOQ Emerald Branch closure

LNP Member for Gregory Lachlan Millar is disappointed by Bank of Queensland’s recent announcement that it will close its Emerald Branch on October 19.

According to Bank of Queensland, their decision reflects the way customers are now choosing to bank.

“This isn’t just about the numbers,” Mr Millar said.

“Not everyone wants to bank online or over the phone.

“In areas plagued by poor phone reception and unreliable internet, phone and internet banking service are impractical.

“The Bank of Queensland issued notices to all of their customers earlier this month, advising face-to-face transactions could still be conducted at Australia Post.

“However, this will do little for business customers seeking to bank more than the daily cash limit.

“This decision will force many small business owners and local residents to travel to Rockhampton to access additional banking services like managing loan accounts and replenishing ATMs.

“The Bank of Queensland is abandoning regional communities.

“Their decision will have serious implications for local customers and customers in nearby communities including Capella who rely on these banking services in Emerald.

“This is the third bank in a matter of months to announce the closure of branches across Central Queensland.

“I am deeply concerned about this emerging trend and the lacklustre attitude of the banks towards Regional Queensland.

“Banking services are not a luxury, they are a necessity.

“Central Queensland is home to some of the state’s largest agricultural enterprises and multi-generational family businesses.

“The ongoing success of these businesses relies on the availability of local banking services.”